Don't panic. Typos are surprisingly common when entering your kit ID online. Double check this carefully. We use the letter 'O' but we do not use the number zero, so if your KIT ID has this character in it, please try again with the letter 'O'.
We use the number one and the letter 'L' but we do not use the letter 'I'.
Make sure you have put all the characters in the correct order, otherwise the kit ID may not be recognised.
If you have checked these steps and it is still not working, please contact us.