What can we help you with?

About our products

Find out more about the tests we sell and services we offer.
Your Account

What you need to know to register your account and edit your details.
Taking your test

Everything you need to know about taking your test
Delivery

How and when to expect delivery of your order.
Returning your sample

All you need to know about sending your sample back to us.
Receiving your results

How and when to expect your test results.
Cancellations and Refunds

Find out how to cancel a service or request a refund here.
Coaching

For all your coaching queries
Test Kit Instructions

Can't find your test kit instructions? Don't worry, you can find online copies here.

Promoted articles

QFIT and calprotectin test - am I missing a test kit?

Our qFIT Collection Kit is used for the qFIT bowel cancer test, and the faecal calprotectin test...
Can I order a test for a friend or family member?

Unfortunately you can't place orders for other people under your own account. For example you ca...
How do I set up my online account?

When you placed your order, you'll have received an email from us asking you to set up your onli...
I'm having problems logging into my account?

Don't worry, try these tips below to get logged in and if you're still having trouble, we're on ...
Help! My kit ID is not recognised?

Don't panic. Typos are surprisingly common when entering your kit ID online. Double check this c...
Where is my test request form?

Your test request form is the Selph branded piece of paper attached to your test kit. It has you...
How do I activate my Selph test?

When you log into your personal online dashboard you will see a list of the tests that you have ...
Posting samples over Christmas and New Year

Please don't post samples back to the lab between 22nd December and 1st January. Royal Mail does...
How do I return my sample?

Your test kit includes a pre-paid and pre-labelled Royal Mail Tracked 24 envelope for you to pos...