I'm having problems logging into my account?

  • Updated

Don't worry, try these tips below to get logged in and if you're still having trouble, we're on hand to help:

Step 1: Check your internet connection:

Make sure you have a strong Wifi or other internet connection 

Step 2: Check your web browser:
Unfortunately, sometimes people have trouble with our website using Internet Explorer. We recommend using Google Chrome, Safari or Firefox as your web browser.

Step 3: Type your email address and password:
It's a good idea to type your email address and password instead of copying and pasting them. This way you can check to make sure there are no spaces before or after the email address or password.

Step 4: Delete the cookies from your browser:
Cookies stored from websites that you have visited can sometimes cause trouble when logging in to our website. If you have tried everything else we'd recommend trying deleting your cookies and having another go at logging in. 

 

If you're still having problems logging into your account please contact us and we'll get this sorted for you.

 

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