Can I cancel my test order?

  • Updated

Yes you can. To cancel your order please submit a request and let us know your order ID as soon as possible so that we can try and cancel your test kit order before it gets despatched to you.


Our refund Terms and Conditions can be found below:

You have up to 14 calendar days from the following day after we confirm acceptance of your order by email to cancel your order for a full refund. If your order has already been sent for despatch, we may ask you to provide the unique kit ID(s) associated with your test kit(s) and return the test kit(s) to us to receive your full refund. We will confirm the return delivery address by email and you will bear the cost of return. You have 14 calendar days from the moment we accept your cancellation request and provide you a return address to provide proof of return postage and receive a full refund. We may forgo the requirement to return test kits at our discretion.


After 14 calendar days you may still request to cancel your order and receive a partial refund. However, we won't accept return of test kits and there'll be a small cancellation charge covering the cost of the kit. This charge will be deducted from the total amount refunded to you. 

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