Frequently Asked Questions

• Do you offer testing for Candida?
• What is the difference between the quantitative FIT test (qFIT) and lateral flow at-home "FIT" tests?
• Do you offer testing for SIBO (Small Intestinal Bacterial Overgrowth)?
• Do you offer allergy or intolerance testing?

• QFIT and calprotectin test - am I missing a test kit?
• Can I order a test for a friend or family member?
• How much gluten is needed before completing the Coeliac Disease Blood Test?
• Which gut test do I need?
• Will my QFIT results be affected by haemorrhoids/fissure-in-ano?
• Does your calprotectin test result include a numerical value?

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• How do I set up my online account?
• I'm having problems logging into my account?
• Help! I've forgotten my password?
• How can I change my personal information?
• I've typed my email address wrong, can you correct it?

• Help! My kit ID is not recognised?
• Where is my test request form?
• How do I activate my Selph test?
• Do I need to write my sample date on my sample tube?
• Help! I entered the wrong information when I activated my test, can I change it?

• Haven’t received my order yet, where’s my tracking information?
• Do you ship to the Scottish Highlands and Islands?
• What if I'm not in when my delivery is due to arrive?
• When will my tests be delivered?

• Easter Operating Hours
• How do I return my sample?
• Is there a time limit to complete my test?
• Which Request Form should I use with each test kit?
• My Request Form is missing
• My return envelope is missing - what should I do?

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• Do your qFIT test results include a numerical value?
• When will I get my results?
• How will I get my results?

• I've changed my mind, can I have a refund for my order?
• Can I cancel my test order?

• Help! How do I cancel my coaching session?
• How can I rearrange my coaching session?
• Can I have coaching without testing?
• How does your Coaching service work?